Oklahoma City Tours & Activities

Sightseeing tours and activities in Oklahoma City.

Toll Free Reservations

888-653-9137

Click here to contact us

Get Your E-Tickets!

You will receive an E-Ticket for your tour/activity. We attempt to provide your E-Ticket within 72 hours (if your tour/activity is in less than 10 days). If your tour/activity is within the next 72 hours, your E-Ticket will be processed as quickly as possible.

1. Make your reservation
2. give us the necessary time to process it
3. click here to print your E-Tickets.

You will be able to print your E-Tickets from any computer anywhere. Click here to contact us for HELP.

- Frequently Asked Questions

We have organized the most frequently asked questions into major categories. Click on the most appropriate category to you, and you will then see an alphabetical list of topics under that category. Each of those topics will be a link. Click on that link, and you will see that question and the answer. These are the major categories. Click on one to get the information you need:

 

Terms | Tour Information | Booking Reservations Booking Problems | Your Reservations | Changes & Cancellations | Gift Certificates | Tour Operator Inquiries

 

E-Ticket Retrieval Online

For all products except Statue of Liberty & Ellis Island Flex Tickets, once your reservation has been confirmed and the E-Ticket is issued, you can retrieve your E-Ticket from any computer at any time. Simply go to www.reserve123.com/tickets and enter the email address you used and the date of your tour/activity. If your E-Ticket has been issued, a link will display. Click on that link, and print your E-Ticket. E-Tickets are normally available 30 days prior to the tour/activity or within 72 hours (if your tour is in less than 30 days). Please click here to contact us or call 800-410-8233 for more assistance. Please provide your name, telephone number, reservation ID number (if available), name, date of the tour, email address, and ask that your E-Ticket be resent.

All Statue of Liberty & Ellis Island Flex Ticket orders will be confirmed by email only, so you must provide your valid email address on the Order Form since that is the email address to which your confirmation and tickets will be sent. There is no option for receiving or retrieving these tickets other than by email. You will not have the option of downloading E-Tickets for this product. You must confirm on the Order Form that you acknowledge these arrangements regarding these Statue of Liberty Flex Tickets. After submitting your order, you will receive TWO emails relating to your order. The first is your receipt for the credit card transaction only and will NOT contain your tickets. When your order is finalized, you will be sent a second email that will contain the individual attachments for each ticket ordered. You must be able to print each attachment and each passenger age 4 or older must present their printed ticket for ferry boarding.

TERMS

Terms applicable to reservations made with us.

Tour Information

Questions related to a particular tour, show, activity, hotel, travel product, or destination.

Availability -- Can you check availability for me?
Bookings On-Site -- Can I book this when I get there?
Brochures -- Can you send me a brochure?
Cancellation Policy -- What are the cancellation rules for these bookings?
Child Age -- What are the ages for the Child Rate?
Date Unknown -- I don’t know what date I’m traveling yet, can I reserve a product and leave it open dated?
Dates of Operation -- What days does this tour operate?
Dates of Operation on Holidays -- Does this operate on Christmas and Public Holidays?
Departure Point -- Where does the tour depart?
Departure Times -- Are there different times of departure?
Description -- What all does the tour include?
Discounts -- Are there any discounts for Military Personnel, AAA or other groups?
Drop-Off -- Can I get dropped off after my tour at my hotel or at another location?
Duration -- How long is the tour?
Email Response Not Received -- Why haven’t I received a reply to my emails?
Group Tours -- I am traveling in a group - do you cater for groups and/or have a group discount program?
Hotels -- Can you tell me what hotels are close to the departure point?
Languages -- What languages are available for this tour?
Meals -- Does this service include a meal?
Payment -- How can I pay for my reservations?
Pick-Up -- Where do you pick-up?
Pick-Up Confirmation -- How do I confirm my hotel pick-up?
Pick-Ups from Airport -- Does this tour pick up from the airport?
Pick-Ups from Hotels -- What hotels does this tour pick up from?
Pick-Ups from Locations Other Than Hotels -- I’m not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?
Price Quotes -- I would like a quote for a travel product.
Rate Quotes -- Are these your rates?
Reservation Timing -- How far in advance can I reserve?
Reservations -- How do I Make reservations? Can I reserve by telephone?
Tickets & Confirmation -- How will I receive my tickets?
Time of Tour -- What times is this tour available?
Wheelchairs -- Can you accommodate passengers in wheelchairs?

Availability -- Can you check availability for me?
Availability differs depending on the type of service booked. On each brochure page on the web site, under the "Buy" Button, there is a link to "Availability." Click on this link to see what dates and times we show to be available. Please note, however, that some services sell very quickly, so definite availability cannot be automatically checked prior to processing your reservation request.

Bookings On-Site -- Can I book this when I get there?
We provide bookings only online or by telephone. It is recommended you pre-book your service to avoid disappointment as many of the tours and products are popular and can be sold out early. If you wish to wait and book from us at the destination, you may call us at that time, but some services will not be available.

Brochures -- Can you send me a brochure?
Our brochure pages are electronic and are only displayed on our web site. You should find all the information you need about your desired product on these brochure pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact our Customer Service team -- click here to contact us.

Cancellation Policy -- What are the cancellation rules for reservations?
For most products, there are no refunds. If you have made a reservation, this information is located on the Reservation Receipt that you received via email immediately after you placed your order. The cancellation policy also displayed on the Order Form, and you were required to approve the Terms before your order could be processed. If you placed the order by telephone, the Reservations Agent advised you of the cancellation policy before your order was accepted. If the cancellation policy for a specific activity varies from the standard policy, this will be explained under the heading "Cancellation Policy" on the brochure page on the web site.

Child Age -- What are the ages for the Child Rate?
The ages for children is specified just to the left of the "Buy" button on the brochure page on the web site.

Date Unknown -- I don’t know what date I’m traveling yet; can I book a product and leave it open dated?
You cannot leave a reservation open-dated, but you may make a reservation for a future date, and then contact us well in advance to change the date. There will be a $20.00 change fee.

Dates of Operation -- What days does this tour operate?
The days of operation and hours of every service can be found on each brochure page on the web site under the heading "Time."

Dates of Operation on Holidays -- Does this operate on Christmas and Public Holidays?
This information will be noted on the product brochure page on the web site. You may also determine available dates by clicking on the "Availability" link underneath the "Buy" Button on the web page. Please note that public holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain public holidays. Should you enter a reservation for a date that is unavailable, you will be notified promptly.

Departure Point -- From what location does the service depart?
Our services depart from designated meeting points, hotels, theatres, and tour operator offices. You will receive exact instructions with the E-Ticket that is sent confirming your order.

Departure Times -- Are there different times of departure?
The times of departure or operation are found on the brochure pages on the web site under the heading "Time." Please note that departure times are subject to change and reconfirmation is often required prior to departure.

Description -- What all does the tour include?
A complete description of each tour, activity, or service is provided on the brochure page on the web site. We have no additional information, but you are certainly welcome to email with additional questions after you review this FAQ. Please click here to contact us.

Discounts -- Are there any discounts for Military Personnel, AAA, AARP, or other groups?
We do offer a discount off "Our Rate" if you book online; this rate is shown as "Internet Rate." We offer a discount for children on many services. This rate is shown as the "Child Rate." We do not offer any discounts other than those stated on the brochure page.

Drop-Off -- Can I get dropped off after my tour at my hotel or at another location?
This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Some travel service providers can drop you at a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.

Duration -- How long is the tour?
The length of each tour, show, or activity is shown on the brochure page of the web site under the heading "Length." This is in the section that shows Length, Time, Rates, Availability, and has the "Buy" button.

Email Response Not Received -- I have not received a reply to my emails.
Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.

Group Tours -- I am traveling in a group; do you cater to groups and/or have a group discount program?
If you have a group of 20 or more, please click here to contact us, and provide the name of the tour, date, number of adults, number of children, and any additional information. The Group Tours Department will provide pricing and other information.

Hotels -- Can you tell me what hotels are close to the departure point?
Many of our services include hotel pick-ups. When available, hotel pick-ups are almost always available from the major tourist areas in each town. Departure points are often listed on the web page.

Languages -- What languages are available for this tour?
The majority of the tours and services are available in English only. If another language is available, this will be mentioned on the brochure page on the web site. If nothing is mentioned about other languages, then the service is available only in English.

Meals -- Does this service include a meal?
Most tours do not include meals. On those tours or activities where a meal is provided, the brochure page on the web site will state clearly that a meal is included in the rate.

Payment -- How can I pay for my reservations?
All tours must be prepaid by credit card. We accept Discover, MasterCard, or VISA. A confirmation and E-Ticket will be sent to you by email. You may reserve and pay online with confidence as we use secure servers and process hundreds of thousands of reservations online annually.

Pick-Up -- Where do you pick-up?
Hotel pick-up service is available from area hotels on specified tours. If you are not staying in a hotel, or your hotel is outside of the area, please leave the field for hotel pickup blank on the order form, and we will send you exact instructions on where to meet the tour. You may go to one of the hotels where we offer pick-up, but most hotels charge for parking. Hotel pick-up is not required; you may always meet the tour at the designated departure point. Pick-up service is not available from private residences.

Pick-Up Confirmation -- How do I confirm my hotel pick-up?
Please provide your hotel name at the time of booking, and then call the telephone number on your E-Ticket 24 to 48 hours prior to your tour or activity to reconfirm your pick-up time and the precise location. It is very important to find out exactly where the pick-up location is because many hotels have multiple entrances, and there will always be a precise point for pick-up.

Pick-Ups from Airport -- Do you pick up from the airport or from airport hotels?

Most tours and activities do not offer airport pick ups. Most city airports are located well away from the city center and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pick ups, this information will be listed on the brochure page on the web site. If there is no information listed, the tour does not pick up from the airport. You will need to specify a pick up hotel that you can get to, or you will need to make your way to the main departure point that will be specified on your E-Ticket.

Pick-Ups from Hotels -- What hotels does this tour pick up from?
Hotel pick up points are either listed on the brochure page on the web site, or we will confirm the hotel pick-up location on your E-Ticket. Please enter your hotel in the "Hotel" field on the Order Form.

Pick-Ups from Locations Other Than Hotels -- I’m not staying in a hotel; what is the closest pick up point? Do you pick up from private residences?
Most tour operators do not pick up from private residences. You will need to provide the nearest main hotel to where you are staying, and enter these details as the pick up in your booking request. Alternatively, you can come to the main departure point to meet the tour.

Price Quotes -- I would like a quote for a service.
You can receive a quote for any of our services online at any time. Simply follow the instructions to "Buy," and enter the date, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current. If you have special needs, please call us toll-free, or click here to contact us. The rates shown on this web site are our rates and are not the rates of any other entity. "Our Rates" is our rate for orders placed by telephone. "Internet Rates" is our rate for orders placed online.

Rates -- Are these your rates?
The rates shown on this web site are our rates and are not the rates of any other entity. "Our Rate" is our rate for orders placed by telephone. "Internet Rate" is our rate for orders placed online.

Reservation Timing -- How far in advance can I book?
Most services can be reserved from us for up to one year in advance. While our business is making reservations, some products are available on a first-come first-serve basis on the scheduled date. This will be explained on your e-ticket.

Reservations -- How do I make reservations? Can I reserve over the telephone?
You may call us toll-free to make your reservations. Reservations Agents are available from 8:00 am to 10:00 pm Eastern Time every day of the year. We offer 24 hour, 7 days a week ordering online, and on most services, you will save $5 per adult ticket off our regular rate by ordering online.

Tickets & Confirmation -- How will I receive my tickets?

For all products except Statue of Liberty & Ellis Island Flex Tickets, you will receive an email receipt confirming your credit card charge immediately after submitting your reservation. 30 days prior to your tour (or within 72 hours prior to your tour), you will receive an E-Ticket (ticket sent by email) confirming all details. If your tour or activity is in less than 72 hours, we will provide your e-ticket as quickly as possible. Simply print your E-Ticket, and present it when you check-in. Your confirmation/E-Ticket will include a contact number for the operations staff; please call that number at least 24 hours prior to the tour to confirm any details. Please be sure to print your E-Ticket as you may be charged again (with no refund for this original purchase) if you fail to present your E-Ticket. We do not mail tickets. We can fax tickets to hotels, if necessary.

All Statue of Liberty & Ellis Island Flex Ticket orders will be confirmed by email only, so you must provide your valid email address on the Order Form since that is the email address to which your confirmation and tickets will be sent. There is no option for receiving or retrieving these tickets other than by email. You will not have the option of downloading E-Tickets for this product. You must confirm on the Order Form that you acknowledge these arrangements regarding these Statue of Liberty Flex Tickets. After submitting your order, you will receive TWO emails relating to your order. The first is your receipt for the credit card transaction only and will NOT contain your tickets. When your order is finalized, you will be sent a second email that will contain the individual attachments for each ticket ordered. You must be able to print each attachment and each passenger age 4 or older must present their printed ticket for ferry boarding.

Time of Tour -- What times is this tour available?
The times of departure or operation are found on the brochure pages on the web site under the heading "Time." Please note that departure times are subject to change and reconfirmation is often required prior to departure.

Wheelchairs -- Can you accommodate passengers in wheelchairs?
Wheelchair facilities are available for some services. However, passengers in a wheelchair can be accommodated on tours only if they can get on and off the tour vehicle on their own. The wheelchair must be foldable. The driver is not permitted to assist handicapped persons due to insurance restrictions. Please specify in the "Comments" box on the Order Form if anyone is handicapped and the nature of the handicap. We will make special arrangements where possible and will advise if there are any issues.

Can’t find what you need? Please click here to contact us.

Booking Reservations

Help in making your reservations.

Availability -- How can I check availability?
Booking by Phone -- Is there a way to book other than online? Can I book by phone?
Booking Multiple Tours -- Can I book more than one tour at a destination?
Booking Online -- How do I make reservations online?
Booking Options -- Is it better to book online or by phone?
Confirmations -- How do I receive confirmation of my booking?
Confirmations Timing -- When do I receive confirmation of my booking?
Credit Card - Don’t Have One -- How do I book if I don't have a credit card?
Credit Card Declined -- I keep getting a credit card declined error message while trying to book; what do I do?
Credit Card Safety -- Is my credit card safe?
Directions and Maps -- Can you give me directions or maps from one place to another?
Discounts -- Are there discounts for booking more than one tour?
Tour Time Won’t Work -- Why can’t I get the tour time to work on the Order Form?
Travel Insurance -- Do you offer travel insurance?
Travel Services Booking -- Can I book airfare, hotels, and car rental through you?
Vacation Package Booking -- I want to book a vacation package, how can I do this?

 

Availability -- How do I check availability?
Availability differs depending on the type of service booked. On each brochure page on the web site, under the "Buy" Button, there is a link to "Availability." Click on this link to see what dates and times we show to be available. When you access our Order Form and begin to enter the reservation, a calendar will pop-up to help you enter the date and time. If a date or time is not available, the system will not allow you to enter something that is unavailable. Please note, however, that some services sell very quickly, so definite availability cannot be automatically checked prior to processing your reservation request.

Booking by Phone -- Is there a way to book other than online? Can I book by phone?
You may call us toll-free to make your reservations. Reservations Agents are available from 8:00 am to 10:00 pm Eastern Time every day of the year. We offer 24 hour, 7 days a week ordering online, and on most services, you will save $5 per adult ticket off our regular rate by ordering online.

Booking Multiple Tours -- Can I book more than one tour at a destination?
You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time between tours, to allow for traveling between departure points.

Booking Online -- How do I make reservations online?
Booking online is easy. Once you identify a tour or activity that you’d like to reserve, click on the "Buy" Button on that brochure page on the web site. This will open up our Order Form page. Please fill out the information required on the Order Form, and then click the "Submit Order" button. The information you entered will then be displayed for you to double-check. Check that the data is correct; double-check that you have ordered the correct tour / activity and that the price is correct; and review the Terms as placement of the order is conditioned upon your acceptance of the Terms. Check the box accepting the terms, enter your digital signature and click again to "Submit Order." Your credit card is then charged, and as long as the transaction is approved by the credit card company, you will receive a message on your computer screen indicating that your order was placed successfully as well as a full receipt. You will then receive an immediate email; this email is a receipt for your credit card charge, and it restates some of our Terms. You will receive a second email that will be the confirmation of the tour and your E-Ticket. The E-Ticket will be sent approximately 30 days prior to your tour (or within 72 hours, if your tour / activity is in less than 30 days). You simply take this E-Ticket to present as your ticket. Details about your tour / activity will be printed on your E-Ticket. We suggest that you also print the brochure page off the web site to take with you so you have all the information at your fingertips upon arriving at the destination. You may also receive one or two emails reminding you to print and take your E-Ticket.

Booking Options -- Is it better to book online or by phone?
You are welcome to make your reservations either way. We encourage online ordering as it is easy and less expensive for you. Our Reservations Agents are available between 8:00 am and 10:00 pm Eastern Time, and online orders are accepted 24 hours a day. If we are unable to take your call personally, please leave a message and one of our representatives will return your call as soon as possible.

Confirmations -- How do I receive confirmation of my booking?
By email. Once your order has been placed, you will receive an email immediately that confirms receipt of your request and serves as your credit card receipt. Not less than 30 days prior to your tour (or within 72 hours or ASAP if your tour is in less than 30 days), you will receive your E-Ticket (ticket sent by email) including your confirmation number and details for your reservation including the departure time, departure address or pick-up information, etc.

Confirmations Timing -- When do I receive confirmation of my booking?
Once your order has been placed, you will receive an email immediately that confirms receipt of your request and serves as your credit card receipt. Not less than 30 days prior to your tour (or within 72 hours or ASAP if your tour is in less than 30 days), you will receive your E-Ticket (ticket sent by email) including your confirmation number and details for your reservation including the departure time, departure address or pick-up information, etc.

Credit Card - Don’t Have One -- I don’t have or own a credit card, how do I book?
We use a completely secure and automated booking system, therefore we can only accept bookings made using an authorized and valid credit card. We use the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your credit card information, address, and telephone number, and your credit card information is protected. This encryption makes doing business on the Internet as secure as making purchases by telephone. If you plan far enough in advance, we can accept payments by money order or cashier's check; you must call us toll-free to make a reservation that will be paid by money order or cashier's check. If you don't have a credit card you may purchase a single-use "gift" credit card to use when placing your order with us.

Credit Card Declined -- I keep getting a credit card error while trying to book, what do I do?
The booking process is completely automated (and all credit card transactions are secure). If you are receiving an error, here are some potential reasons why:

~ Address entered does not match the billing address stored on your account by the issuing credit card company.
~ Information may be missing such as zip code, state, telephone number, etc.
~ CVV Code may be entered incorrectly. This code is the last 3 digits on the signature line on the back of your credit card.
~ Your credit card company may have a block on your account to protect you from your credit card being used online; you should call your credit card company to see if this is the case.
~ Your credit card company may have put a hold on this particular transaction; you should call your credit card company to see if this is the case. This happens when someone makes one or more errors trying to enter an order. To protect cardholders from unauthorized use, the credit card companies sometimes place a hold when they see several attempts to charge with changing information used.
~ Insufficient funds to cover the transaction being booked. This does happen occasionally.

Please check the entered details on the booking form and try again. If unsuccessful, please call your credit card company. If still unsuccessful, please call us toll-free.

Credit Card Safety -- Is my credit card safe?

We use the Secure Socket Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your address, telephone number, and your credit card information. This information is protected. We believe this encryption makes doing business on the Internet as secure as making purchases by telephone.

Directions and Maps -- Can you give me directions or maps from one place to another?
We are able to assist you with any questions specifically relating to the booking of our products. We cannot answer your general travel questions. If you need directions to your departure point, we recommend that you use an online provider of map information such as Mapquest. You will receive the departure address on your E-Ticket. If you still need help, please call the telephone number provided on the E-Ticket for the tour operator that will be handling this particular tour / activity. The operations staff there will be best able to assist you.

Discounts -- Are there discounts for booking more than one tour?
We use the services of over 1,100 travel providers worldwide, and each booking is made separately with each travel provider. Therefore, we cannot offer discounts for multiple bookings.

Tour Time Won’t Work -- Why don’t I have the ability to enter a tour time?
The selection of date and tour time is done through a pop-up window. If you have a pop-up blocker on your computer, you will need to disable it to see the pop-up window. On many systems, you may override the pop-up blocker by holding down the CTRL key while clicking on the "Click here to select tour times" link. Our software works best on a PC using Internet Explorer.

Travel Insurance -- Do you offer travel insurance?
Travel insurance is available from Travel Guard at��http://www.travelguard.com/alcatrazmedia/bdoc.aspx��or by calling Travel Guard at (866) 385-4839.

Travel Services Booking -- Can I book airlines, hotels, or car rentals through you?
Everything that we offer is listed on our web site. A sister company may be able to offer transportation; we have some airplane tours. We offer hotels and car rentals.

Vacation Packages Booking -- I want to book a vacation package, how can I do this?
We do not offer packaged travel that includes airfare but we offer other types of vacation packages.

Can’t find what you need? Please click here to contact us.

Booking Problems

Are you experiencing difficulty while trying to book?

Confirmation Not Received -- Why haven’t I received my confirmation?
Credit Card Declined -- I keep getting a credit card error while trying to book; what do I do?
Departure Times are Not Displaying on the Order Form -- Why don’t I have the ability to enter a tour time?
E-Ticket Cannot Be Read -- Why can’t I read the E-Ticket; it is just a bunch of symbols that make no sense?
E-Ticket Not Received -- Why haven’t I received my E-Ticket?
Email - No Response -- Why haven’t I received a reply to my emails?
Error Messages -- I’m getting errors / blank pages when I am trying to book, what is the problem?
Receipt Email Not Received -- I’m not sure if my booking was processed; did you get my booking request?

 

Confirmation Not Received -- Why haven’t I received my confirmation email?
You should have received an email confirming that your order was received and your credit card charged. This email is automatically sent when you place your order. If you did not receive this email, the problem is with the email address entered on your order or with your email service provider. Please check the email address you entered (if you printed a copy of your order), or please click here to contact us, and we will check the email address.

If the email address is correct, the problem is with your email service provider. Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them. If you can’t locate the confirmation email in your spam folder, Please click here to contact us, and we will reply to your email with a copy of your confirmation. If that doesn't work, please click here to contact us. and provide us with a different email address or a fax number.

Credit Card Declined -- I keep getting a credit card error while trying to book, what do I do?
The booking process is completely automated (and all credit card transactions are secure). If you are receiving an error, here are some potential reasons why:

~ Address entered does not match the billing address stored on your account by the issuing credit card company.
~ Information may be missing such as zip code, state, telephone number, etc.
~ CVV Code may be entered incorrectly. This code is the last 3 digits on the signature line on the back of your credit card.
~ Your credit card company may have a block on your account to protect you from your credit card being used online; you should call your credit card company to see if this is the case. ~ Your credit card company may have put a hold on this particular transaction; you should call your credit card company to see if this is the case. This happens when someone makes one or more errors trying to enter an order. To protect cardholders from unauthorized use, the credit card companies sometimes place a hold when they see several attempts to charge with changing information used.
~ Insufficient funds to cover the transaction being booked. This does happen occasionally.

Please check the entered details on the booking form and try again. If unsuccessful, please call your credit card company. If still unsuccessful, please call us toll-free, and we will try to process the payment for you. If that doesn’t work, you will need to call your credit card company to get the problem resolved.

Departure Times are not displaying on the Order Form -- Why don’t I have the ability to enter a tour time?
The selection of date and tour time is done through a pop-up window. If you have a pop-up blocker on your computer, you will need to disable it to see the pop-up window. On many systems, you may override the pop-up blocker by holding down the CTRL key while clicking on the "Click here to select tour times" link. Our software works best on a PC using Internet Explorer.

E-Ticket Cannot Be Read -- Why can’t I read the E-Ticket; it is just a bunch of symbols that make no sense?
Email services are either plain text or html. Plain text is simply plain letters and numbers. Html email includes graphics and photos. If you did not specify plain text email when you placed your order, we sent you an html email. Simply click here to contact us and ask to have your E-Ticket resent in plain text format. Once confirmed, you may retrieve your e-ticket at www.reserve123.com/tickets. Please note: no E-Ticket is available for Statur of Liberty & Ellis Island Flex tickets.

E-Ticket Not Received -- Why haven’t I received my confirmation?
Please note: no E-Ticket is available for Statur of Liberty & Ellis Island Flex tickets. for Statue of Liberty & Ellis Island Flex Tickets. For Flex Tickets, if your order is for a tour date within 72 hours of receipt of your order, your confirmation and tickets will be sent as soon as possible. If your order is for a tour date within the next 90 days, we will make every effort to send your ticket confirmation within 72 hours from receipt of your order. Our goal is for you to have as much "flex" option as possible with your tickets. So, dates booked beyond 90 days may not be confirmed until 30 days prior to the selected reservation date.

For all other tours your E-Ticket will be sent approximately 30 days prior to your tour (or within 72 hours or ASAP, if your tour / activity is in less than 30 days from the date booked). This email is automatically sent by our computer system when we confirm an order and issue an E-Ticket. If you did not receive this email, it is possible that the E-ticket has not yet been issued. More often, the problem is with the email address entered on your order or with your email service provider. Please check the email address you entered (if you printed a copy of your order), or click here to contact us, and we will check the email address.

If the email address is correct, the problem is with your email service provider. Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them. If you can't locate the confirmation email in your spam folder, please click here to contact us, and we will reply to your email with a copy of your confirmation. If that doesn’t work, please click here to contact us, and provide us with a different email address or a fax number.

Email - No Response -- Why haven’t I received a reply to my emails to you?
Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them. If you can't locate our emails in your spam folder, please call us toll-free. Once confirmed, you may retrieve your e-ticket at www.reserve123.com/tickets. Please note: no E-Ticket is available for Statur of Liberty & Ellis Island Flex Tickets.

Error Messages -- I’m getting errors / blank pages when I am trying to book, what is the problem?
Errors can often occur as pages can be "cached." We recommend that you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please click here to contact us, including the web site you are on, the exact error message you are receiving, as well as the page you are on.

Receipt Email Not Received -- I’m not sure if my booking was processed, did you get my booking request?
You should have received an email confirming that your order was received and your credit card charged. This email is automatically sent when you place your order. If you did not receive this email, the problem is with the email address entered on your order or with your email service provider. Please check the email address you entered (if you printed a copy of your order), or please click here to contact us, and we will check the email address.

If the email address is correct, the problem is with your email service provider. Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them. If you can’t locate the confirmation email in your spam folder, please click here to contact us, and we will reply to your email with a copy of your confirmation. If that doesn’t work, please click here to contact us, and provide us with a different email address or a fax number.

 

Can’t find what you need? Please click here to contact us.

Your Reservations

Do you have a question about your existing booking?

 

Confirmation Call -- I will not arrive in time to confirm 24 to 48 hours in advance; what do I do?
Confirmation Not Received -- Why haven’t I received my confirmation.
Departure Point -- Where do I exchange my E-Ticket?
Departure Time -- What time does my tour depart?
Directions -- Can I get directions to the departure point?
Documents Needed -- What do I need for the tour?
Drop-Off -- Can I get dropped off after my tour to my hotel or in the city?
E-Tickets -- What do I do with the E-Tickets?
E-Tickets - Can’t Print -- I don’t have a printer to print the E-Tickets, what do I do?
E-Tickets by Mail -- Can you send my E-Tickets by mail?
E-Tickets Not Received -- Where are my tickets? Can they be sent to me?
Email - No Response -- Why haven’t I received a reply to my emails?
Email Access Unavailable -- I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my E-Ticket?
Parking -- Is there any parking near the departure point?
Photo ID -- Do I require any sort of photo identification?
Photo ID’s and Names Do Not Match Reservation Names -- Our names on the booking are different from those on our Photo ID’s; what do I do?
Photo ID’s for Children -- Do children need photo ID also?
Photo ID’s not Available -- Some of the passengers (or children) do not have photo ID.
Telephone Number -- Is there a contact number at the destination for me to call?

 

Confirmation Call -- I will not arrive in time to confirm 24 to 48 hours in advance, what do I do?
Reconfirming 24 hours in advance is mandatory with some tours and activities. Please refer to the instructions on your E-Ticket for details. If you will not be arriving at your destination in time to reconfirm within 24 to 48 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended you receive this up-to-date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found on your E-Ticket. When you call to reconfirm, be sure to check the time and find out which entrance at your hotel will be used for the pick-up. It is your responsibility to ensure that you are in the correct pick up location at the correct time. (We recommend that you are ready at least 10 minutes before pick-up time.) Your E-ticket will provide you with all of the information you need regarding the pick-up time and location, so please follow those instructions.

Confirmation Not Received -- Why haven’t I received my confirmation email?
You should have received an email confirming that your order was received and your credit card charged. This email is automatically sent when you place your order. If you did not receive this email, the problem is with the email address entered on your order or with your email service provider. Please check the email address you entered (if you printed a copy of your order), or email us at tours@tour-reservations.com, and we will check the email address.

If the email address is correct, the problem is with your email service provider. Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them. If you can't locate the confirmation email in your spam folder, please email us at tours@tour-reservations.com, and we will reply to your email with a copy of your confirmation. If that doesn’t work, please email us from the contact us page on the web site and provide us with a different email address or a fax number.

Departure Point -- Where do I exchange my E-Ticket?
This information can be found on your E-Ticket. This E-Ticket acts as your ticket. In some cases, the E-ticket will be exchanged for an actual ticket. Simply present this at the stated destination on the E-Ticket, together with valid photo ID for verification, then enjoy your travel service. Please Note: no E-Ticket is available for Statue of Liberty & Ellis Island Flex Tickets; these are."open" tickets that may be presented for any regularly scheduled ferry departure, based on availability.

Departure Time -- What time does my tour depart?
Your tour departure information is on your E-Ticket. If there is no time listed, you will be required to call the travel service provider 24 to 48 hours prior to your departure date to reconfirm your tour meeting point and departure time. This contact information is also found on your E-Ticket. The departure time may be a suggested time. It may be a pick-up time. On some products this may be a time that you would like to take a tour or activity but the service may actually be first-come first-served. The web site and e-ticket will eplain your situation. Please Note: no E-Ticket is available for Statue of Liberty & Ellis Island Flex Tickets; the confirmation email with the ticket attachment(s) will provide details about the departure point for the Flex Tickets.

Directions -- How can I get directions to the departure point?
We are able to assist you with any questions specifically relating to the booking of our products. We cannot answer your general travel questions. If you need directions to your departure point, we recommend that you use an online provider of map information such as Mapquest. You will receive the departure address on your E-Ticket. If you still need help, please call the telephone number provided on the E-Ticket for the tour operator that will be handling this particular tour / activity. The operations staff there will be best able to assist you.

Documents Needed -- What do I need for the tour?
You must print the E-Ticket. It is suggested that you print the brochure page from the web site and take it on your trip so that you have all the information at your fingertips upon arriving at the destination. You will need a photo ID. Please Note: no E-Ticket is available for Statue of Liberty & Ellis Island Flex Tickets; the confirmation email will include ticket attachment(s) that you must print and each passenger ages 4+ must have a printed ticket to board the ferry.

Drop-Off -- Can I get dropped off after my tour to my hotel or in the city?
This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Some travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.

E-Ticket -- What do I do with the E-Ticket?
When you have completed your booking, it is essential that you print your E-Ticket and include it with all of your other documentation. This E-Ticket is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem your ticket. There may be separate instructions on your E-Ticket, so please read the E-Ticket carefully in advance. We suggest that you print the brochure page off our web site so that you have all the information at your fingertips upon arriving at the destination. Please Note: no E-Ticket is available for Statue of Liberty & Ellis Island Flex Tickets; the confirmation email will include ticket attachment(s) that you must print and each passenger ages 4+ must have a printed ticket to board the ferry.

E-Ticket - Can’t Print -- I don’t have a printer to print the E-Ticket, what do I do?
You can forward the email containing your E-Ticket link to another email address, where that computer has access to a printer (e.g. work email address). If you do not have this alternative available to you, please call us toll-free or email us, and provide a fax number where we can fax your E-Ticket. It is essential that you travel with a printout of your E-Ticket, which is unique to your booking and is your proof of purchase. The E-Ticket must be presented together with valid photo ID upon commencement of your selected tour or activity, and you may not be permitted to join the tour without the E-Ticket. You may also be asked to pay again, and there will be no refund for the original purchase if you fail to take your E-Ticket. There may also be separate instructions on your E-Ticket that you will need to read in advance of your tour / activity. Please Note: no E-Ticket is available for Statue of Liberty & Ellis Island Flex Tickets; when your order is finalized, you will be sent an email that will contain individual attachments for each ticket ordered. You must be able to print each attachment and each passenger age 4 or older must present their printed ticket for ferry boarding.

E-Tickets by Mail -- Can you send my E-Tickets by mail?
Our E-Tickets are automatically sent by email. It is not practical for us to mail the E-Tickets. If you do not have email service, please use the email of a relative, friend, or co-worker. Once confirmed, you may retrieve your e-ticket at www.reserve123.com/tickets. If you still have problems, please call us toll-free. Please Note: no E-Ticket is available for Statue of Liberty & Ellis Island Flex Tickets; the confirmation email will include ticket attachment(s) that you must print and each passenger ages 4+ must have a printed ticket to board the ferry.

E-Ticket Not Received -- Why haven’t I received my confirmation?
Only for purchases of Statue of Liberty & Ellis Island Flex Tickets, the following applies:
You will be sent a confirmation email which will include your tickets to print. You will not be sent an E-Ticket and all references to E-Tickets within these TERMS do not apply to Statue of Liberty & Ellis Island Flex Tickets. If your order is for a tour date within 72 hours of receipt of your order, your confirmation and tickets will be sent as soon as possible. If your order is for a tour date within the next 90 days, we will make every effort to send your ticket confirmation within 72 hours from receipt of your order. Our goal is for you to have as much "flex" option as possible with your tickets. So, dates booked beyond 90 days may not be confirmed until 30 days prior to the selected reservation date. All orders will be confirmed by email only to the email address you provided on your order. There is no option for receiving or retrieving these tickets other than by email. You will not have the option of downloading E-Tickets for this product. You were required to confirm on the Order Form that you acknowledge these arrangements regarding these Statue of Liberty Flex Tickets. The confirmation email will include attachment(s) for your ticket(s). You must be able to print each attachment and each passenger age 4 or older must present their printed ticket at Battery Park for ferry boarding. For all other purchases, the following applies:
Your E-Ticket will be sent approximately 30 days prior to your tour (or within 72 hours or ASAP, if your tour / activity is in less than 30 days from the date booked). This email is automatically sent by our computer system when we confirm an order and issue an E-Ticket. If you did not receive this email, it is possible that the E-ticket has not yet been issued. More often, the problem is with the email address entered on your order or with your email service provider. Please check the email address you entered (if you printed a copy of your order), or email us from the contact us page on the web site and we will check the email address.

If the email address is correct, the problem is with your email service provider. Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them. If you can't locate the confirmation email in your spam folder, please email us and we will reply to your email with a copy of your confirmation. If that doesn’t work, please provide us with a different email address or a fax number. Once confirmed, you may retrieve your e-ticket at www.reserve123.com/tickets.

Email - No Response -- Why haven’t I received a reply to my emails to you?
Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them. If you can?t locate our emails in your spam folder, please call us toll-free.

Email Access Unavailable -- I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my E-Tickets?
Contact Customer Service and advise your reservation ID number and the name, phone, and fax number of the hotel where you will be staying. We will advise by phone or fax if your booking is confirmed and if so, send your confirmation E-Ticket by fax. Please note this option is only available for confirmations close to departure date. It is essential that you have your E-Ticket to take your tour / activity. Once confirmed, you may retrieve your e-ticket at www.reserve123.com/tickets. Please Note: no online E-Ticket retrieval is available for Statue of Liberty & Ellis Island Flex Tickets, but arrangements may be possible to fax those tickets to you at your trip lodging.

Parking -- Is there any parking near the departure point?
We cannot guarantee that parking will be available, nor can we make any guarantees about the cost for parking. When you receive your E-Ticket, there are direct numbers listed for the travel service provider. Call and they will be happy to help you with your specific questions about parking in the area.

Photo ID -- Do I need any sort of photo identification?
Yes, the travel provider who is providing the service requires valid photo ID such as a passport or driver’s license displaying a current photo of the lead traveler in the booking. This is required to protect your purchase.

Photo ID’s for Children -- Do children need a photo ID?
Children do not require photo ID.

Photo ID’s Not Available -- Do all of the passengers need a photo ID?
Only the main passenger in the booking will require a photo ID as identification.

Photo ID Names do not match Reservation Names -- Our names on the booking are different from those on our Photo ID’s; what do we do?
This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact Customer Service to amend your details.

Telephone Number -- Is there a contact number at the destination for me to call?
Yes. Once you have a confirmed booking, all the details of your travel service provider are located on your E-Ticket.

Can’t find what you need? Click here to email your specific request.

Changes to Reservations

Do you need to change, amend, or cancel your booking?

Cancellation -- How do I cancel my booking?
Cancellation Policy and Fees -- What are the cancellation rules for these bookings? What are the cancellation fees?
Change of Date -- I would like to change the date of my tour/ticket, what do I do?
Change of Name -- I need to change the passenger names in my booking, what do I do?
Changes to Reservation -- Can I change/amend my booking?
Credit Vouchers
E-Ticket Correction -- I need to make a correction to the names, titles, ages in the booking and get a new E-Ticket?
Email - No Response -- Why haven’t I received a reply to my emails?
Late for Tour -- What do I do if I am late for my tour?
No Show -- What happens if I cancel or do not show up?
Refund -- How can I get a refund for my reservation?
Telephone Call - No Response -- Why haven't I received a reply to my emails?
Telephone Number -- Do you have a phone number I can call?
Tour Canceled by Tour Operator -- What happens if when I get there, the tour is not running due to unforeseen circumstances?
Weather Problems -- What happens if it rains, or if the travel service provider cancels on the day?

 

Cancellation -- How can I cancel my reservations?
Please note that most tours, tickets, and activities have no refunds. Please call 800-208-4421 to speak to one of our representatives about cancellations and changes. Please call between 8:00am and 10:00pm Eastern Time. If your call is urgent and you reach voice mail, please leave a detailed message. Be sure to spell your first and last name, and repeat your telephone number twice S-L-O-W-L-Y, so we will be able to reach you. Please provide complete details. Please provide your Reservation ID Number, if possible. Messages are checked first thing every morning and usually at least once an hour throughout the day, so please leave a detailed message.

Please fax cancellations toll-free to 800-410-8234 or mail them to the address listed on the Terms page of the web site you used to place your order. Be sure to include the following: the full name under which the reservation was made, your email address, indicate whether you booked the tour/activity online or by telephone, the date of your tour/activity, the name of the tour/activity that was booked, the date of the credit card transaction (the date you placed your tour/activity order with us), the amount of the transaction, a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request.

Cancellation Policy and Fees --
On most reservations there is no refund at any time. There are no refunds for failing to take your tour / activity or if you cancel within 24 hours of the tour / activity time. We charge 100% of total price for cancellations made within 24 hours of the tour / activity date and "no-shows" on the day of the tour/activity.

Varying cancellation policies will be noted on the web site on tours where a different policy applies. Most tours have no refund. In other cases, such as air flights, cancellations must be received more than 72 hours before a tour to qualify for any form of refund.

Additional information regarding cancellations can be found in the Terms section on the web site. Simply click on the link to Terms, and read through the information to find the points you need. If you have a confirmed booking, cancellation information is also located on your Receipt Email.

Change of Date -- I would like to change the date of my tour / ticket, what do I do?
Simply email our Customer Service Department with your specific request. As per our Terms, there is a $20.00 charge for changes.

Change of Name -- I need to change the passenger names in my booking, what do I do?
Simply email our Customer Service Department with your specific request. As per our Terms, there is a $20.00 charge for changes.

Changes to Reservation -- Can I change / amend my booking?
It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Contact Customer Service with your current Reservation ID Number and specific details of your amendment, and we will be able to advise if the change/amendment is possible. Please select your tour carefully, as not all travel service providers will accept changes / amendments once you have received confirmation of your booking. As per our Terms, there is a $20.00 charge for changes.

Credit Vouchers --
On most tours and activities, there is no refund for cancellations; however, in some circumstances a credit voucher may be offered to a customer. If a customer accepts the voucher and then disputes the charged amount, the credit voucher is rendered null and void.

E-Ticket Correction -- How can I make a correction to the names, titles, ages in the booking and get a new E-Ticket?
Unless the correction is of a different lead traveler in a booking, there is no need to reissue E-Tickets for other corrections. If you have misspelled a name, not entered a title correctly or mismatched the ages with the travelers, you can email our Customer Service Department, and we will make a note in the booking. E-Tickets will not be reissued for these changes.

Email Response Not Received -- I have not received a reply to my emails; what can I do?
Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.

Late for Tour -- What do I do if I am delayed for my tour?
Please allow sufficient time, whenever possible, to reach the departure point in time for your tour / activity. Refer to the contact details listed on your E-Ticket, and contact the tour operator for instructions. If it is after hours, please call and leave a message. There is no guarantee that you will be able to join your tour / activity at another time. If you are late for a tour / activity, you should assume that you have missed the tour / activity and will not get a refund. Some tours and activities are a first-come, first-served, and some have multiple times, so call the tour operator and ask.

No Show -- What happens if I cancel or do not show up?
If you do not show up for your tour / activity, please contact Customer Service. There is no refund for no shows.

Refund -- How can I get a refund for my booking?
All credit requests or refund requests must be in writing. Please fax requests toll-free to 800-410-8234 or click here to contact them . Be sure to include the following: the full name under which the reservation was made, your Reservation ID Number, your email address, indicate whether you booked the tour/activity online or by telephone, the date of your tour/activity, the name of the tour/activity that was booked, the date of the credit card transaction (the date you placed your tour/activity order with us), the amount of the transaction, a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request. (We need to know exactly why you are requesting a credit, so please provide all the detail needed for us to make an evaluation of the request.) The Cancellation Policy and Terms apply to any refund requests. There are usually no refunds.

Telephone Call - No Response -- I have not received a reply to my telephone calls; what should I do?
We have a very large staff of Reservations Agents working from 8:00 am to 10:00 pm Eastern Time every day of the year. Due to heavy call volume, calls often ring to voice mail. It is essential that you leave a message and clearly state your telephone number. Messages are normally returned within an hour, so if your call has not been returned, please call again, and be sure to leave your name, telephone number, and question should you reach voice mail.

Telephone Number -- Do you have a phone number I can call?
The toll-free number for our Reservations Department may be listed at the bottom of every page on our web site. If you have a confirmed booking, all the details of your travel service provider are located on your E-Ticket. You should call them directly for extra information on your tour.

Tour Canceled by Tour Operator -- What happens if when I get there, the tour is not running due to unforeseen circumstances?
In the case where a travel service provider cancels a tour, please email our Customer Service Department, including your tour details and Reservation ID Number, and we will process a refund after we confirm the cancellation with the tour operator.

Weather Problems -- What happens if it rains, or if the travel service provider cancels on the day of the tour / activity?
Unless the weather directly affects the safety of the travel service you have booked, all travel services will operate as scheduled. Weather does not usually cause a tour / activity to be canceled. In the case where a travel service provider cancels a tour, please email our Customer Service Department, including your tour details and Reservation ID Number, and we will process a refund after we confirm the cancellation with the tour operator.

 

Can’t find what you need? Click here to email your specific request.

Gift Certificates

 

Buying Gift Certificates -- How do I buy a Gift Certificate?
Cash -- Can I redeem a Gift Certificate for cash?
Currency -- Can I buy a Gift Certificate in a different currency to the value of the Gift Certificate?
Difference Between Gift Certificate Value and Cost of Service -- Can I use a Gift Certificate and pay extra for a product?
Gift Certificate Lost -- My Gift Certificate was stolen or lost, what do I do?
Gift Certificate Redemption -- How do I redeem a Gift Certificate?
Gift Certificate Term -- How long are Gift Certificates valid for?
Gift Certificate Use -- What can Gift Certificates be used for?
Refunds -- Can I get a refund for a Gift Certificate?

 

Buying Gift Certificates -- How do I buy a Gift Certificate?
We do offer a Gift Certificate service. If you want to order a Gift Certificate for a specific tour / activity, simply place the order online, and specify the details of the Gift Certificate in the "Comments" box on the Order Form. You may also call us toll-free to order a Gift Certificate. All Gift Certificate sales are final. Gift Certificates are not refundable. All Gift Certificates, including any unused balance, expire as per the terms provided to you. Gift Certificates are not available to residents of California.

Cash -- Can I redeem a Gift Certificate for cash?
Gift Certificates are not redeemable for cash.

Currency -- Can I buy a Gift Certificate in a different currency to the value of the Gift Certificate?

Gift Certificates are currently offered only in US Dollars.

Difference Between Gift Certificate Value and Cost of Service -- Can I use a Gift Certificate and pay extra for a product?
Yes. If the Gift Certificate is redeemed in a booking of higher value, the balance may be paid using an acceptable credit card, or another Gift Certificate of the same currency.

Gift Certificate Lost -- My Gift Certificate was stolen or lost, what do I do?
We are not responsible for stolen or lost Gift Certificates. Unfortunately they cannot be replaced under any circumstances.

Gift Certificate Redemption -- How do I redeem a Gift Certificate?
Visit our web site and browse through our tours and activities. When you’ve found what you want, please call us toll-free. If the value of the items you book is greater than your Gift Certificate, you can pay the balance using an acceptable credit card. If the value is less than your Gift Certificate, we’ll store the balance in our database for you to use on another occasion. Note that your Gift Certificate, including any unused balance, expires as per the terms at the time the gift certificate was purchased.

Gift Certificate Term -- How long are Gift Certificates valid?
For the term stated when the gift certificate purchase was made. Gift Certificates remain valid until the entire value has been utilized or the expiration date has passed.

Gift Certificate Use -- What can Gift Certificates be used for?
Gift Certificates are redeemable against any product offered on our web site. All Gift Certificate sales are final. Gift Certificates are not refundable.

Refunds -- Can I get a refund for a Gift Certificate?
All Gift Certificate sales are final. Gift Certificates are not refundable

 

Can’t find what you need? Click here to email your specific request.

Tour Operators

How can we work with you to sell our tours?

 

Information about Your Services -- Where can I find more information about your company? I may want to sell my services through you; how do I do this?

Please call us toll-free, or email our Business Development Managers. We will have the Business Development Manager for your area contact you with complete details.

 

Can’t find what you need? Click here to email your specific request.

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